Our Promise - money back guarantee
Taylors weloveshoes is committed to providing quality products to our customers. If for any reason you are not completely satisfied with your purchase, please notify Helen, firstname.lastname@example.org or 03 544 5469 within 48 hours of receipt, return the goods to us in original condition, in the box you received them in and we will replace it, or refund your purchase price. If there is any dispute regarding time frames, you may be required to provide proof that the item was in transit within that 72-hour period.
Unless the goods are faulty, the return costs are at the consumer’s expense.
It is this promise that provides you no risk and 100% satisfaction while shopping at Taylors weloveshoes
Our Operating Policy
If you are experiencing a fault with an item that you have purchased from our stores, we are fully committed to putting it right as soon as possible.
In addition, we are obliged to provide the following service under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
How the Act requires us to deal with faults
Faults which cannot be repaired
AT YOUR OPTION - we must
- Refund the purchase price
- Replace them with goods of the same type or value (if available)
- If you wish to keep the item, compensate you for the difference in the value of the faulty goods and the original purchase price
Faults which can be repaired
AT OUR OPTION - we are entitled to:
- Repair them at no charge to you
- Replace them with similar goods
Can you choose to deal with the manufacturer or its representative?
You do have the option to make a claim against the manufacturer. While we are committed to resolving any faults with products that we have supplied, we will happily supply you with the name and address of the wholesaler or manufacturer from whom we purchased the footwear.
Repairs must be completed in a reasonable time
If we choose to have the goods repaired, we must do so within a reasonable time. A "reasonable time” is the assessment of the time such repairs would normally take for completion. We are committed to assigning such repairs to the highest priority and to complete the work as quickly as possible, while accommodating your particular needs. However, sometimes, a better result can be obtained if given a little extra time; we ask for your patience in such circumstances.
Faulty products - Our operating procedure
Consumer Guarantees Act & Fair Trading Act
Under the Consumer Guarantees Act 1993, your consumer rights are expressed as a series of "guarantees" that a seller automatically makes to you when you buy any good or service ordinarily purchased for personal use. We explain them below.
Retailers and other such suppliers guarantee their goods will:
- Be of acceptable quality (see definition below).
- Be fit for a particular purpose that you asked about.
- Match the description given in advertisements or sales brochures, or by the sales assistant.
- Match the sample or demonstration model.
- Be owned by the consumer, once purchased.
- Be a reasonable price, if no price or pricing formula has been previously agreed.
Manufacturers (the definition includes importers) in New Zealand guarantee that:
- Spare parts and repair facilities will be available for a reasonable time.
- They will honour any written warranty that comes with their products.
- Goods are of acceptable quality.
- Goods match their description.
Service providers guarantee their services will be:
- Performed with reasonable care and skill.
- Fit for the particular purpose they were supplied for.
- Completed within a reasonable time.
- A reasonable price, if no price or pricing formula has been previously agreed.
This means goods:
- Do what they are made to do.
- Are acceptable in appearance and finish.
- Are free from minor defects.
- Are safe and durable.
The Act's terms "reasonable" and "acceptable" are deliberately open-ended. It depends on what a reasonable consumer would think was acceptable based on the nature of the goods, the price, and any statements that have been made about the goods. A concert violin is required to meet a higher standard than a child's cheap instrument. Ultimately a tribunal referee or a judge may have to decide what is reasonable or acceptable in the circumstances.
If a defect was pointed out before purchasing, then the product is not subject to a guarantee.